Q
How do Gift Certificates work?
A

Gift Certificates are sent via email, and they include a promotion number that can be used as credit against purchases in the Eco-Doll store. You choose whether we send it direct to the lucky recipient, or send it to you so you can print it out and give it to them. If you want it sent direct to the recipient, just enter their details under the “shipping address” when you go through the checkout. Make sure to include their email address.

You can select to include a standard message such as “Happy Birthday”, or add a customised message by entering text in the “Comments” box near the bottom of the checkout details screen. Read more

Q
What if I would need to return an item?
A

Eco-Doll wants you to be thrilled with your new purchase. However, if you need to return an item, we’re here to help. There are a few important things to keep in mind when returning a product you purchased online:

  • You have 14 calendar days to return an item from the date you received it.
  • Please ensure that the item you’re returning is repackaged with all the things and documentation that were included when you received it.
  • Ship your item back to Eco-Doll post address mantioned in your parcel documents. Read more
Q
Could you provide a gift wrapping service?
A

Yes, sure. a gift wrapping service which you can select during the checkout process for only an extra €3.50. Your purchase will be gift wrapped and we will include recycled gift tag with your personal message. Just include your personal message in the box provided at checkout and we’ll do the rest!

You could mention the post address for direct delivery and order “to door” service in addition. If you have any questions or urgent orders please contact us and we’ll do our best to assist you.

Please note: The cost of €3.50 is per one gift wrap only so you need to choose gift wrapping more than once for multiple items wrapped individually.
Q
If I want a special doll (let’s say a Wedding Doll), may I order here?
A

We provide an individual service and would be happy to assit. We’ll do our best to assist you with wedding and other Dolls for any Special Day you have. Here at Eco-Doll you can try to get whatever you want, just simply go to Individual Service page , describe your case and Make Individual Order.

Q
Can I pay for the item after I will got it and see if it sute my expectation?
A

In general, all customers have 14 days to money back (please, see our Return Policy), but in addition to this, we can offer Postpayment (provided by Nova Poshta delivery service). This service is availavle only for Ukrainian wide but not Worldwide. International customers must pay by Credit Card or Paypal only. For more details please see our Payment Policy.

Dear customers!

  • How we can help you?

    We would love to hear from you. Your feedback, suggestions and questions are valuable. Please use our Help Desk to contact us and we will endeavour to respond as quickly as we can. Help Desk with one on one email and dedicated support person ready to assist you. Response times usually less than 8 hours. Go to Help Desk

  • Would you like to know more about Eco-Doll studio?

    Eco-Doll is online and home based-studio – specialized in ecological friendly, natural toys – especially, dolls. All the Dolls are made of natural materials such as wool, cotton, linen and silk. To get to know more, please read Eco Policy.

    Do you want to know more about Eco-Doll studio? – For the answer, please see the following pages “Personal Info” and “My studio“.

  • Do you know how to choose great toys to support your child’s play?

    When choosing toys or gifts for children it is helpful to first consider their age, development and interests. Eco-Doll suggests toys that are most commonly suitable for children in the given age range. The benefit of choosing a toy or gift from Eco-Doll is the peace of mind that it is safe for the child and kind to the environment.

    Toys which are of interest to the child and which are appropriate to their level of development result in longer periods of concentration and richer play experiences as children do not become bored or overly frustrated. On our web-site you could read Gift Guide which has been developed to help you choose great toys to support your child’s play.

    Please remember: All children develop at their own pace and reach developmental milestones at different times. The stages mentioned in this web site are meant as approximate guidelines only.

Not found your question? Just ask us!

If you have any questions or urgent orders please contact us and we’ll do our best to assist you.